Frequently asked questions

Publishing is free and for 3 days you try the whole tool. If you're happy, you continue and activate the service: €49, one-time payment per home, VAT included. No subscription, no commitment, no commission.

At the end of your 3-day free trial, if you want to continue. The trial is one only, starts with your first publication and covers all your listings: during the 3 days you publish, reply, set visits and request the reliability check for free. From then on replying, setting visits, requesting the check and choosing the tenant are part of the service, which you activate with €49, one-time payment per home, no subscription. If you prefer, you can activate it earlier. No card is needed to publish.

You decide. The listing stays online and enquiries keep coming in: you can read them. To reply, set visits, request the reliability check and choose the tenant you activate the service: €49, one-time payment per home, after the trial: no subscription, no commitment. If you don't activate, you pay nothing.

Premium listing on 30+ portals, enquiries from verified tenants, contract and digital signature, registration with the Agenzia delle Entrate, digital check-in report and automatic rent collection. Plus, if you want, Risk Protection for €29 a month.

No. The service costs €49, one-time payment per home, and that's it: no subscription, no percentage of the rent, no agency commission.

Yes, the price is per home: €49, one-time payment per home, no subscription, after the trial. The 3-day free trial, however, is one only: it starts with your first publication and covers all your listings.

No. You enter it only when you activate the service, after the trial.

The €49 activates the service after the trial and is a single payment: that's why you first get 3 days of free trial, to see whether it's right for you. If there's a problem with a charge, write to support; the full rules are in the Terms of service.

We publish it for you, in a premium position, on Immobiliare.it, Idealista, Casa.it, Subito.it and 30 more rental portals. You write it once and every enquiry lands in your personal area.

Yes. You publish the whole home or a single room: the service and the price are the same.

From FreedHome you update every portal from a single listing and enquiries reach you already filtered, with certified ones highlighted. You don't have to redo anything.

Yes, whenever you want, from your personal area. If you don't rent it out, after 30 days online the listing goes back to draft on its own and leaves the portals: we warn you first and you put it back online in one click.

Yes. FreedHome verifies and organises the enquiries, but you always choose who to proceed with.

With the reliability check: ID document and tax code, absence of protests, injunctions and other adverse financial records, income in line with the rent. You request it from the chat whenever you want, even during the trial. Certified enquiries are highlighted among those you receive; the documents stay confidential, you only see the outcome.

No need to ask in the chat: with one click you ask the tenant to certify the enquiry and you receive the outcome. If the income isn't enough, the tenant can add a guarantor, whom we verify the same way.

Phone and email are never exchanged, not even after the visit: you write to each other in the FreedHome chat and the visit is booked from the platform. When you decide together to go ahead you both see full name and address. It protects you from spam and scams.

No, the chat covers numbers, emails and links even after you decide to go ahead: it's the guarantee for you and for the tenant. Everything you need, visit included, you set from the platform.

You set them from the FreedHome calendar: you propose a few time slots and the tenant confirms one. They see the exact address only once the visit is confirmed. You can hold several visits for the same listing: a visit commits neither you nor them.

After the confirmation visit, if you both want to go ahead (they say «Yes, I'm interested»), you confirm with «Choose [name]»: the tenant pays the €199 (one-time payment), the listing is marked as rented and the other enquiries are closed. If their card is declined, they have 48 hours to update it. From there contract, signature, registration, check-in report and automatic collection are available to you, in whatever order you prefer, all optional.

You can use FreedHome that way too: with «Invite a tenant» you invite them to certify the enquiry and continue in the same flow, with contract, registration, check-in report and automatic collection. Same service, same price. With a tenant with a certified enquiry you can also activate Risk Protection.

Yes. Anyone without an income in Italy can present a guarantor: we verify them with the same checks. For students there's the dedicated contract.

4+4 free-rent contract, transitional and short-term contracts, with advanced electronic signature and registration with the Agenzia delle Entrate included; other contract types are on the way. The contract can also be in a company's name. The Agenzia delle Entrate registration and stamp taxes are borne by the parties, as required by law.

Yes, with the transitional contract (up to 18 months) or the student one. You choose it when you prepare the contract.

You register it in a few clicks from the app, or you do it yourself: you'll find the receipt in your personal area. No service fee; the Agenzia delle Entrate registration and stamp taxes are borne by the parties, as required by law.

When you hand over the keys you fill in the report from your phone, with photos of every room and its fittings, and the tenant approves it in the app. It stays in the file: at the end of the lease no arguments over damage and the deposit.

You connect your account once. Every month the rent is charged to the tenant automatically and credited to your account, with a receipt in your personal area. No transfers to check.

You see it straight away in your personal area. With Risk Protection, rent is covered for up to 12 months and €15,000 and unexpected events and disputes, eviction included, are handled by our legal team.

It's a premium service for €29 a month: if the tenant doesn't pay, rent is covered for up to 12 months and €15,000, and our legal team handles unexpected events and disputes, eviction included. You activate it when you choose a tenant with a certified enquiry and it starts with the lease; limits and conditions are in the Terms of service.

No, you choose when you publish. 1) Traditional security deposit: you tell us the amount (usually 2 or 3 months' rent), we show it in the listing, and the tenant pays it to you at signing. 2) Zero Deposit: tenants can move in without paying a deposit: they pay €24.99 a month, you pay nothing. In return, you're protected on unpaid rent and damage up to 3 months' rent, maximum €3,000, and your listing gets the Zero Deposit badge, so it stands out and gets more enquiries. Available with tenants who have a certified request. Subject to requirements, limits and conditions. If you're not sure, remember that for many tenants, finding 2 or 3 months of deposit upfront is the real obstacle to renting.

It's the option you offer the tenant on the listings where you enable it: instead of the deposit they pay €24.99 a month and we guarantee you unpaid rent and damage for up to 3 months, maximum €3,000. The listing gets the Zero Deposit badge, is more attractive and receives more enquiries. Requires a tenant with a certified enquiry.

No. FreedHome is a digital platform and does not act as an intermediary under Italian Law 39/1989: it operates as a technical publishing tool in your name and on your behalf. Landlord and tenant have a direct relationship and the choice always remains yours. That's why there's no commission.

Yes. Data protected and processed in line with the GDPR; you don't see the tenant's documents and they don't see yours: you both only see the outcome of the check.

Call us on 02 8111 4312, write to us on WhatsApp or from support: an operator or the virtual agent replies straight away, 7 days a week.

Searching for a home, sending an enquiry and booking visits cost nothing. You book the visit by saving your card, with no charge. You pay €199 only if, after the visit, you and the landlord both confirm. If the landlord backs out, we refund you. It's all included: contract, signature, registration, check-in report and automatic rent payment.

The whole journey to the keys: guaranteed reply from the landlord, verified landlords and properties, visits on the calendar, contract and digital signature, registration, digital check-in report and automatic rent payment. No agency, no commission.

After the confirmation you can't withdraw from the app: write to Support, which checks and decides. If it's the landlord who backs out, the €199 comes back to you by the same payment method within 30 days, after a check, unless the home turns out to be rented to you. If your card is declined at confirmation, you have 48 hours to update it. The full rules are in the Terms of service.

You only pay after the confirmation visit, once you've seen in person that the home is as described in the listing and as you expected. If something doesn't match, you don't confirm and you pay nothing.

If you can see it online, yes: when a landlord and a tenant confirm together after the visit, the listing is marked as rented and leaves the portals, and the other enquiries are closed with a message. And the landlord's reply is guaranteed.

It's the badge on listings where we have checked the landlord's identity and that the property really is theirs: no scams, no wasted time. Look for it before sending an enquiry.

Yes. Every enquiry gets a reply: the landlord writes to you in the chat and, if the home is no longer available, we tell you. No endless waits, no silence.

From the listing: send an enquiry and choose one of the time slots proposed by the landlord. To book you save your card, but there's no charge, not even if you can't make it in the end. You see the exact address once the visit is confirmed.

Yes, as many as you want: searching and visiting cost nothing. You pay €199 only for the home where you decide together to go ahead.

No need: in the FreedHome chat contact details always stay covered, even after you decide to go ahead, to protect both of you from spam and scams. Visits and appointments are set from the platform.

The building charges and utilities stated in the listing, as in any rental. No agency, no commission. If a detail isn't clear, ask the landlord in the chat.

Yes, if the landlord is willing: there are the transitional contract and the university-student one. Talk about it in the chat before the visit.

Yes, the contract can also be in a company's name: talk to the landlord in the chat and, if needed, write to support.

You certify your enquiry once, by uploading your documents: we check identity, creditworthiness and income against the rent. It's free, the outcome usually arrives within 24 hours, barring exceptions and is valid for 90 days for all your enquiries, which are highlighted. It isn't compulsory, but you have up to 3 times more chances of finding a home. The landlord doesn't see your documents.

Yes. Students and people working abroad can name a guarantor, whom we verify with the same checks.

Your name with initial and, if you've certified the enquiry, the outcome. Never your documents or your contact details. They see your full name when you decide together to go ahead, after the visit.

Usually within 24 hours of uploading your documents, barring exceptions. We let you know as soon as the outcome is ready.

It's a premium option on listings with the Zero Deposit badge: instead of paying the deposit you pay €24.99 a month and we provide the guarantee to the landlord. Requires a certified enquiry.

You pay the deposit to the landlord as set out in the contract, usually 2 or 3 months' rent: it comes back to you at the end of the lease, according to the contract and the civil code.

Yes, at the end of the lease, as set out in the contract. The digital check-in report documents the condition of the home on move-in, so your deposit is protected.

Online, with an advanced electronic signature: the landlord prepares the contract from a template, you both sign it from your phones and they register it in a few clicks from the app, or do it themselves. No service fee; the registration and stamp taxes are borne by the parties, as required by law.

You connect your account once: every month the rent goes out by itself, with a receipt in your personal area. No transfers to remember.

Phone and email always stay hidden for both of you: you write to each other in the FreedHome chat and the visit is booked from the platform. When you decide together to go ahead, after the visit, you see the landlord's full name and the address of the home. It protects you from spam and scams.

Yes. Only we see them, for the certification; they're protected and processed in line with the GDPR. The landlord only sees the outcome.